Terms of Service

SouthLet is provided by Company legal name: [TO BE CONFIRMED], Registered address: [TO BE CONFIRMED], Company number: [TO BE CONFIRMED]. These bracketed details must be completed before launch; we have not invented them.

By creating an account or using the app, you agree to these terms.

SouthLet helps you keep a private record of your home — rooms, appliances, manuals, receipts, warranties, maintenance history and reminders — and helps you find and replace things later. It is a record-keeping and convenience tool.

It is not a survey, valuation, inspection, insurance policy, legal advice, energy assessment, or a substitute for a qualified professional.

• You must be 16 or over and able to enter a contract.
• Keep your password and device secure, and sign out on shared devices.
• You are responsible for activity under your account.
• Tell us promptly if you think someone else has access.

• You keep ownership of everything you add: photos, documents, notes and records.
• You give us only the permission needed to run the service for you — storing your files, showing them back to you, and sending what you choose to our AI providers when you use a scan, question or voice feature.
• You confirm you have the right to upload what you upload.
• Do not upload unlawful content, other people's personal information you have no right to hold, or malware.

• AI features are assistive. Item recognition, model and serial extraction, room measurements, document reading, replacement suggestions and troubleshooting steps can all be wrong or incomplete.
• Room measurements produced from photos are estimates and must not be relied on for building work, ordering materials, planning applications or contracts.
• Energy data taken from public EPC records reflects that record, not an assessment of your home today.
• Never carry out work on gas, electrical, heating, water or structural systems based on the app. Use a suitably qualified and registered professional. For gas work in the UK, that means a Gas Safe registered engineer.
• If you smell gas or suspect carbon monoxide, leave, ventilate and call the UK national gas emergency service on 0800 111 999. If there is a fire or immediate danger, call 999.
• Always check the manufacturer's manual and any warranty terms before acting on a suggestion.

Where we show spare parts or replacement products, listings, prices and availability come from third-party retailers and may be out of date or wrong. We do not sell them and are not party to your purchase. Check that a part fits your exact model before buying.

We aim to keep SouthLet available and working, but we do not promise uninterrupted service. We may change, suspend or withdraw features, and we will avoid removing your data without notice. Keep your own copies of anything critical — Settings includes an export.

• The app currently has no payment, subscription, billing or trial functionality.
• No payment details are collected and no charges can be made.

Nothing about the following has been agreed, so we make no statement about any of it. Each must be confirmed before any paid feature is offered:

• Prices and currency: [TO BE CONFIRMED]
• Billing periods and renewal: [TO BE CONFIRMED]
• Trials: [TO BE CONFIRMED]
• Refunds and cancellation rights: [TO BE CONFIRMED]
• Taxes (including VAT treatment): [TO BE CONFIRMED]
• Consumer cancellation rights under the Consumer Contracts Regulations: [TO BE CONFIRMED]
• Any commercial guarantee or service-level promise: [TO BE CONFIRMED]

If we introduce charges we will set out the price, billing period, renewal and cancellation terms and your statutory cancellation rights before you pay anything.

• Do not attempt to access another person's home record or account.
• Do not probe, scan or interfere with the service's security, or attempt to bypass access controls.
• Do not scrape the service, resell access, or use it to build a competing dataset.
• Do not use the service unlawfully or to harass anyone.

We may suspend accounts that break these rules, and we log authorisation failures for security.

• You can stop using the app at any time, and delete your account in Settings. Deleting removes your records and stored files, and cannot be undone.
• We may suspend or end your access if you seriously or repeatedly break these terms, or if we must for legal or security reasons.

Nothing in these terms limits liability where the law does not allow it, including for death or personal injury caused by negligence, or fraud. If you use SouthLet as a consumer, your statutory rights are unaffected.

Otherwise, and to the extent the law allows, we are not liable for loss arising from relying on AI output, estimated measurements, third-party listings, or public property data; for loss of data where you have not kept your own copy; or for indirect or consequential loss.

We may update these terms as the app changes. If a change materially affects you, we will tell you in the app before it takes effect.

Governing law and jurisdiction: Governing law: [TO BE CONFIRMED]. For UK consumers, this will not remove your right to bring proceedings in your local courts.

Contact: Contact email: [TO BE CONFIRMED]. See also our Privacy Notice.