Terms of Service

SouthLet is provided by SOUTHLET LTD, a company registered in England and Wales, company number 10048157, registered office 7 Kendal Close, London, SW9 6EW, United Kingdom.

By creating an account or using the app, you agree to these terms.

SouthLet helps you keep a private record of your home — rooms, appliances, manuals, receipts, warranties, maintenance history and reminders — and helps you find and replace things later. It is a record-keeping and convenience tool.

It is not a survey, valuation, inspection, insurance policy, legal advice, energy assessment, or a substitute for a qualified professional.

• You must be 16 or over and able to enter a contract.
• Keep your password and device secure, and sign out on shared devices.
• You are responsible for activity under your account.
• Tell us promptly if you think someone else has access.

• You keep ownership of everything you add: photos, documents, notes and records.
• You give us only the permission needed to run the service for you — storing your files, showing them back to you, and sending what you choose to our AI providers when you use a scan, question or voice feature.
• You confirm you have the right to upload what you upload.
• Do not upload unlawful content, other people's personal information you have no right to hold, or malware.

• AI features are assistive. Item recognition, model and serial extraction, room measurements, document reading, replacement suggestions and troubleshooting steps can all be wrong or incomplete.
• Room measurements produced from photos are estimates and must not be relied on for building work, ordering materials, planning applications or contracts.
• Energy data taken from public EPC records reflects that record, not an assessment of your home today.
• Never carry out work on gas, electrical, heating, water or structural systems based on the app. Use a suitably qualified and registered professional. For gas work in the UK, that means a Gas Safe registered engineer.
• If you smell gas or suspect carbon monoxide, leave, ventilate and call the UK national gas emergency service on 0800 111 999. If there is a fire or immediate danger, call 999.
• Always check the manufacturer's manual and any warranty terms before acting on a suggestion.

Where we show spare parts or replacement products, listings, prices and availability come from third-party retailers and may be out of date or wrong. We do not sell them and are not party to your purchase. Check that a part fits your exact model before buying.

We aim to keep SouthLet available and working, but we do not promise uninterrupted service. We may change, suspend or withdraw features, and we will avoid removing your data without notice. Keep your own copies of anything critical — Settings includes an export.

SouthLet is currently provided free of charge.

The app currently has no payment, subscription, billing or trial functionality. We do not collect payment details and no charges can currently be made through the app.

If we introduce paid features in the future, we will provide the relevant price, billing, renewal, cancellation and statutory consumer-rights information before you are asked to pay.

• Do not attempt to access another person's home record or account.
• Do not probe, scan or interfere with the service's security, or attempt to bypass access controls.
• Do not scrape the service, resell access, or systematically extract or copy our data or content to build a competing dataset. This does not restrict you from using, exporting or sharing your own home record.
• Do not use the service unlawfully or to harass anyone.

We may suspend accounts that break these rules, and we log authorisation failures for security.

• You can stop using the app at any time, and delete your account in Settings. Deleting removes your records and stored files from the app, and cannot be undone. Some deleted information may remain temporarily in secure backups or provider-managed logs until those systems are routinely overwritten or deleted under the applicable provider retention processes. Limited internal security log entries may also be kept for the period set out in our Privacy Notice.
• We may suspend or end your access if you seriously or repeatedly break these terms, or if we must for legal or security reasons.

Nothing in these terms limits liability where the law does not allow it, including for death or personal injury caused by negligence, or fraud. If you use SouthLet as a consumer, your statutory rights are unaffected.

Otherwise, and to the extent the law allows, we are not liable for loss arising from relying on AI output, estimated measurements, third-party listings, or public property data; for loss of data where you have not kept your own copy; or for indirect or consequential loss.

We may update these terms as the app changes. If a change materially affects you, we will tell you in the app before it takes effect.

These terms are governed by the law of England and Wales.

If you are a consumer, you may also benefit from mandatory laws and consumer protections that apply in the country where you live.

Nothing in these terms removes any rights you have that cannot legally be excluded or limited.

For questions about these terms, contact us at support@southlet.com. See also our Privacy Notice.